SOPHIE BY REDWOOD

Sophie

Your AI Front Desk

Natural patient conversations, shaped around your practice. Sophie handles routine enquiries and appointment requests, with clear routes back to your reception team.

Request a Demo

Request a 14 Day Free Trial

Request a 14 Day Free Trial

Call Sophie

Brightsmile AI demonstration · 0113 519 5874

SOPHIE BY REDWOOD

Sophie

Your AI Front Desk

Natural patient conversations, shaped around your practice. Sophie handles routine enquiries and appointment requests, with clear routes back to your reception team.

Request a Demo

Request a 14 Day Free Trial

Call Sophie

Brightsmile AI demonstration · 0113 519 5874

SIGNAL / RESPONSE

INTERACTIVE

SIGNAL / RESPONSE

INTERACTIVE

SIGNAL / RESPONSE

PATIENT CONVERSATIONS / THROUGHOUT THE DAY

PATIENT CONVERSATIONS / THROUGHOUT THE DAY

Patient conversations with a clear next step.

Patient conversations with a clear next step.

Patient conversations with a clear next step.

From a first question to an appointment request, Sophie supports the conversation while your team focuses on patients in the practice.

From a first question to an appointment request, Sophie supports the conversation while your team focuses on patients in the practice.

From a first question to an appointment request, Sophie supports the conversation while your team focuses on patients in the practice.

01 / INBOUND

A new patient gets a clear next step

A new patient gets a clear next step

A new patient gets a clear next step

Sophie answers routine questions and captures the details your practice needs to follow up.

Sophie answers routine questions and captures the details your practice needs to follow up.

02 / ROUTINE

A routine question gets an answer

A routine question gets an answer

A routine question gets an answer

Patients receive practice approved information, from opening times to available services.

Patients receive practice approved information, from opening times to available services.

03 / APPOINTMENT

An appointment request moves forward

An appointment request moves forward

An appointment request moves forward

Sophie supports the booking conversation and captures appointment requests. Direct booking depends on the supported practice setup.

Sophie supports the booking conversation and captures appointment requests. Direct booking depends on the supported practice setup.

04 / HANDOFF

Your team takes over when needed

Your team takes over when needed

Your team takes over when needed

Sophie follows your practice’s handoff flow. Callback capture and staff visibility can be configured after we assess your systems and workflow.

Sophie follows your practice’s handoff flow. Callback capture and staff visibility can be configured after we assess your systems and workflow.

YOUR PRACTICE / YOUR SOPHIE

Make Sophie yours.

Make Sophie yours.

Make Sophie yours.

Explore a greeting, an appointment enquiry and a reception handoff. Your actual wording, rules and integrations are agreed during onboarding around the way your practice works.

Explore a greeting, an appointment enquiry and a reception handoff. Your actual wording, rules and integrations are agreed during onboarding around the way your practice works.

No clinical advice · Human handoff follows your agreed practice flow

Sensitive or uncertain enquiries follow the human handoff route agreed with your practice. Sophie does not diagnose or give clinical advice. Urgent situations follow your practice’s escalation instructions. Sophie is not an emergency service.

ILLUSTRATIVE CONVERSATION

YOUR GREETING

A patient calls your practice.

Hello, you’ve reached Brightsmile. I’m Sophie, the practice’s AI front desk. How can I help?

Your practice name, tone and approved opening greeting are agreed during onboarding.

Illustrative examples only. This does not configure Sophie or save any settings.

SETUP / MANAGED WITH YOUR PRACTICE

Managed by Redwood.

Managed by Redwood.

Managed by Redwood.

We understand your practice, configure Sophie around your approved call flow and test the experience together. Redwood manages ongoing refinement within your agreed service.

We understand your practice, configure Sophie around your approved call flow and test the experience together. Redwood manages ongoing refinement within your agreed service.

We understand your practice, configure Sophie around your approved call flow and test the experience together. Redwood manages ongoing refinement within your agreed service.

01 / MAP

We learn how your team handles patient enquiries, sensitive situations and the moments that need a person.

02 / CONFIGURE

We agree your greeting, approved information and handoff routes. Integrations depend on your existing systems.

03 / TEST

We test routine conversations and handoff scenarios with your team before the agreed launch.

04 / MANAGE

Within the agreed service, Redwood manages Sophie and refines the wording and call flow as your practice’s needs evolve.

CALL SOPHIE / AI DEMONSTRATION

CALL SOPHIE / AI DEMONSTRATION

Call Sophie at Brightsmile.

Call Sophie at Brightsmile.

Call Sophie at Brightsmile.

Speak with Sophie, our AI demonstration agent for the fictional Brightsmile practice. Try a natural conversation about opening times or an appointment request. Use fictional details and do not share patient information.

Speak with Sophie, our AI demonstration agent for the fictional Brightsmile practice. Try a natural conversation about opening times or an appointment request. Use fictional details and do not share patient information.

0113 519 5874

0113 519 5874

Call Sophie at Brightsmile

Call Sophie at Brightsmile

On mobile, tap to call. On desktop, use your calling app or dial the number on your phone.

BRIGHTSMILE / DEMONSTRATION PRACTICE

AI DEMONSTRATION

TRY A ROUTINE, NON CLINICAL QUESTION

01

What time do you close?

02

Are you accepting new patients?

03

I’d like to request an appointment.

QUESTIONS / BEFORE YOU ENQUIRE

The practical details, answered.

The practical details, answered.

The practical details, answered.

How Sophie handles patient conversations and where your team stays in control.

How Sophie handles patient conversations and where your team stays in control.

DEMO OR FREE TRIAL / ARRANGED PERSONALLY

See how Sophie fits around your reception team.

See how Sophie fits around your reception team.

See how Sophie fits around your reception team.

Request a demonstration or discuss a 14 day free trial. The founder will contact you personally to arrange the next step.

Request a demonstration or discuss a 14 day free trial. The founder will contact you personally to arrange the next step.

sales@redwoodworks.co.uk

Redwood Works uses your contact and practice details to respond personally to your requested demo or trial and manage relevant follow up. Privacy contact: privacy@redwoodworks.co.uk. Please do not include patient information. Marketing consent is not required.

Privacy questions: privacy@redwoodworks.co.uk

Submitting this form does not confirm a demo appointment or activate a trial. The founder will contact you to arrange the demonstration or discuss trial activation.